TrialScout

Frequently Asked Questions

FAQs

  • About TrialScout

  • What is TrialScout?

    TrialScout is the only online resource for patients to find and review research centers. On TrialScout you can:

    • Search for top-rated research centers
    • Read research center reviews from other patients
    • Find clinical trials that are right for you

    We also have content to help you learn about clinical research and why it should be considered as a care option.

  • What is our privacy policy?

    You can read our privacy policy here.

  • Who can I talk to at TrialScout?

    To contact our customer support team, please contact us and we will get in touch with you as soon as we can. We love getting feedback from our visitors and are here to help.

  • How Does It Work?

  • How can I find a research center?
    1. Go to the “Look Up a Research center” page
    2. Type in your City, State or Zip code and the name of the research center
    3. Click the ‘Search’ button

    The results will show the top ten research centers for you.

    If you can’t find your research center use the “Don’t see your research center?” button. We will get back to you as soon as we can.

  • How do I rate a research center?
    1. Go to the ‘Rate a Research center’ page
    2. Type in the City, State, or Zip code and the name of the research center
    3. Fill out the questions based on your experience
  • Are research centers paying to be on TrialScout?

    We have created a research center profile for every research center for which we had sufficient data. Some research centers do pay us to promote their research program with extra information about their center. They also have expanded profiles that are visually distinct from non-subscriber research centers and show up at the top of the search results.

    ALL research centers that are conducting clinical trials relevant to your search are presented regardless of whether they are subscribers.

  • Can a research center pay to change their rating?

    No. All ratings are based on publicly available data and reviews left by clinical trial patients.

  • How can I contact a research center?

    We provide emails, phone numbers and addresses for all research centers if we have access to them. If there is no contact information you can contact us for help.

  • Why are some reviewers authenticated, while others are not?

    The more information a reviewer provides, the more impact their review will have. This helps us verify the authenticity of the reviewer and ensures high quality reviews for other patients.

  • For Research Centers

  • Why isn’t my research center listed on TrialScout?

    We list every research center in the United States who has registered a clinical trial on ClinicalTrials.gov. If your research center is owned by a larger organization, try searching by the larger research center name. If you still don’t find your research center, use the “Don’t see your research center?” button. We will get back to you as soon as we can.

  • Where do ratings come from?

    We use data from a variety of publicly available online resources including Clinicaltrials.gov and the Department of Homeland Security. Our rating algorithm is designed to objectively measure the quality, experience and infrastructure of research centers

  • What is the TrialScout Top 50?

    The TrialScout Top 50 Excellence in Clinical Research Award was established in order to recognize elite clinical research facilities. Hospitals are chosen based on exceptional performance in quality, research experience, infrastructure, and overall patient experience. Scoring is based on data compiled from all active US clinical research institutions as well as other public data sets and ongoing direct patient feedback. Click here to see this year’s Top 50 Hospitals.

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